Please read the conditions below carefully, and a
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The website www.salimbeni1891shop.com (hereinafter the
“Site”) and its trademark are owned by SALIMBENI SNC di Franco e
Giorgio Salimbeni, with legal and administrative headquarters in via dell’Olivuzzo
70/a, 50143 Florence (FI) – Italy, VAT number 00532900487, and is dedicated to the
retail sale to subjects identified by the data entered at the time of
filling out the payment form (hereinafter referred to as the “Customer”).
SALIMBENI SNC observes the distance selling law (Legislative Decree
1. General conditions
These general conditions of sale are the only ones applicable and replace any other condition, unless written derogation. SALIMBENI SNC reserves the right to modify these general conditions of sale, it is therefore necessary to read them again before placing an order on the website www.salimbeni1891shop.com. These modifications will be immediately opposable to the Customer, starting from their diffusion and cannot be applied to previously concluded contracts. SALIMBENI SNC considers that, by confirming his order, the Customer has read and accepted without reservations the present general conditions of sale. The methods of transport and payment are listed in detail in the ONLINE SHOPPING section and are to be considered an integral and essential part of this contract.
2. Online purchases
• PRICES AND CURRENCY
Express shipping is FREE
The prices published on the site, payments, receipts and invoices of orders are in Euros.
A receipt is issued for orders shipped to Italy.
During the purchase process it is possible to request the issuance of an invoice. For the issuance of this document, it is necessary to enter an Italian billing address complete with tax data.
If the invoice is not requested during the order entry, it cannot be requested at a later time under any circumstances.
• SIZES AND PRODUCT DETAILS
For each product on the site, images and descriptions of details are available.
• FORMS OF PAYMENT
The following forms of payment are accepted by SALIMBENI SNC:
1. CREDIT CARD
At the time of purchase, customers enter their credit card details in a secure electronic banking system, provided by WooCommerce Payment in collaboration with the Stripe gateway.
Purchases can be made using Visa, Mastercard, American Express and JCB.
CREDIT CARD SECURITY
All transactions are processed through a secure server, guaranteeing SALIMBENI SNC customers maximum data protection.
Customer Service operators of SALIMBENI SNC are in no way authorized to request or accept credit card numbers and/or validity details.
In order to ensure greater protection on purchases made in the e-commerce sector, SALIMBENI SNC recommends its customers to join the Verified By Visa or Mastercard Secure code services, requesting a PIN security code with which they can make their purchases in complete safety.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase.
2. BANK TRANSFER
By choosing payment by bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the bank details of SALIMBENI SNC, following which the goods are set aside awaiting the arrival of the transfer to the account.
The customer is required to send a copy of the payment by FAX or by e-mail within 48 hours of receiving the order confirmation.
If within this period SALIMBENI SNC does not receive the copy of the payment, it will cancel the order.
We will ship the order when the transfer has reached our bank account.
By choosing the Paypal payment method, the customer can pay directly through his Paypal account. SALIMBENI SNC reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
• ORDER STATUS
It is possible to check the progress of your orders directly online by accessing the link of the chosen transport system that we will provide immediately upon shipment. As regards the days necessary for preparation, they are normally 3. Special cases during holidays, summer holidays or other will be specified and communicated directly on the site.
We would like to remind our customers that once confirmed and processed, orders for items that are already available cannot be changed.
Orders placed separately will be shipped separately.
• PROMO CODES
Customers who have received a promotional code to be used on SALIMBENI SNC via newsletter, through social networks or on approved promotional websites, can enter this code during checkout. Each code has a valid start and end date and this time limit cannot be extended in any way. Promotional codes can be used in conjunction with Store Credit codes.
1. METHOD OF SHIPPING
Express shipping is FREE
Shipments to Italy, San Marino and Vatican City are made by DHL courier.
SALIMBENI SNC does not deliver to post office boxes (P.O. Boxes).
Parcels destined for countries within the European Union do not contain an invoice or any other documentation with the value of the goods.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice which declares the value of the individual items.
2. DELIVERY TIMES
SALIMBENI SNC ships all over the world via UPS, DHL and FEDEX couriers.
Estimated times for delivery from the date of shipment:
Rest of the World
|Express Parcel||5-10 Days||FREE|
|Continental US||Express Parcel||7-8 Days||FREE|
|Continental Europe||Express Parcel||4-5 Days||FREE|
|United Kingdom||Express Parcel||4-5 Days||FREE|
|Italy||Express Parcel||4-5 Days||FREE|
Attention, in Italy the following days are public holidays and the courier does not ship:
Easter and Easter Monday
3. ITEMS AVAILABLE
The items are already available and are shipped in max 3 working days (Monday-Friday) from the date of the order.
Personalized items may take longer.
SALIMBENI SNC reserves the right to ship the order only to the billing address.
4. SHIPMENT TRACKING
When the order is shipped, customers receive an e-mail from SALIMBENI SNC with the tracking number and a link to monitor the progress of the shipment.
In case of delays due to customs offices, customers will be contacted directly by the courier or by SALIMBENI SNC.
5. DELIVERY OF THE ORDER
Upon arrival of the goods, customers are requested to carefully inspect the package before affixing a signature as proof of delivery of the shipment.
If, for any reason, the box or some parts of the packaging appear to have been tampered with, customers are asked to sign the acknowledgment of receipt with reserve, or to refuse the delivery. In the event that the delivery has been accepted with an unrecognized signature or there is evidence of tampering with the package, customers are requested to immediately report the incident to the courier and contact SALIMBENI SNC at email@example.com.
If the package and/or the items inside are damaged, or if an item indicated on the delivery note is missing inside, the packaging must be kept for further checks.
Any complaint regarding damage, shortages, or delivery to an incorrect address must be received by SALIMBENI SNC within a maximum of 14 days from the delivery date shown on the courier’s website, otherwise it cannot be accepted.
All customers who place an order establish a commercial relationship with SALIMBENI SNC and therefore undertake to accept delivery of their package. If the package is not delivered for reasons depending on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer.
6. SHIPPING INSURANCE
SALIMBENI SNC shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.
If for any reason the customer is not satisfied with his purchase, the items can be returned for a refund within 14 days from the date of receipt of the goods.
Items must be returned in the same condition they were received.
To request the return authorization, you must contact Salimbeni at the e-mail address firstname.lastname@example.org writing RETURN and the order number in the subject line. In the body of the letter, indicate the items and the reason, adding photos of the items if there is any inconsistency between the items ordered and those received. SALIMBENI SNC will verify everything contained in the email and once the procedure has been completed, SALIMBENI SNC will send a confirmation via email, containing the Return Authorization, the shipping label and the instructions to be followed to return the goods.
The return shipment will be charged to the customer.
The return shipment of the Return is charged to the Customer and will not be subsequently reimbursed, as will not be reimbursed the taxes and customs charges paid for shipments abroad.
1. RETURN – TERMS AND CONDITIONS
Items must be returned in perfect condition and free from any damage, scratches or dents. If an item is damaged upon delivery, please contact us for return instructions.
Products must be returned in the original packaging with the original accessories, components and artwork. They must also be packed appropriately, in the same way they were received.
Returns must be shipped in the original box supplied by SALIMBENI SNC. In the absence of our box, another suitable packaging can be used for shipping the items.
In the event that the customer receives defective goods, or that errors occur in shipments by SALIMBENI SNC, the customer is invited to immediately contact email@example.com. SALIMBENI SNC reserves the right to request photographic evidence before authorizing returns.
SALIMBENI SNC also reserves the right to refuse returns that are not authorized or that do not comply with all the stipulated conditions.
In these cases the goods will be returned to the sender at the original shipping address.
The refund will be made within 3 days of the arrival of the goods at the SALIMBENI SNC warehouses and the items will be checked.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with PayPal, or by bank transfer, the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
• ORDER CANCELLATION
The Customer can only cancel the entire order within 24 hours of sending the order. Any cancellation request received by SALIMBENI SNC beyond the permitted terms will be considered not applicable. The modification of an order already received by SALIMBENI SNC is not envisaged, it will therefore be necessary to cancel the incorrect order and subsequently repeat the purchase of the desired products from the Site. To cancel an order, write to the email address firstname.lastname@example.org putting the ORDER CANCELLATION AND THE NUMBER in the subject line.
• RIGHT OF WITHDRAWAL
In compliance with the provisions of Art. 55 of the consumer code Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), perishable products, short-term or at risk of deterioration are excluded from the right of withdrawal.
The images of the products on the Site are to be considered purely illustrative and not binding. However, the price will not undergo any variation with respect to what is indicated at the time of the order.
The information provided on the sites www.salimbeni1891shop.com and on other sites belonging to SALIMBENI SNC that may be connected are of a general nature and for informational purposes only, and cannot under any circumstances replace the advice of a doctor qualified (i.e. a medical graduate qualified to practice), or, in specific cases, of other health professionals (dentists, nurses, pharmacists, physiotherapists, and so on). The notions and any information on the physical benefits due to the consumption of the products described on the site are for illustrative and informative purposes only. None of the individual contributors, system operators, developers, sponsors of SALIMBENI SNC nor any other party connected to SALIMBENI SNC can be held responsible for the results or consequences of any use or attempted use of any of the information or misinformation contained in the inside www.salimbeni1891shop.com. Nothing on www.salimbeni1891shop.com or any of the projects of the company SALIMBENI SNC, may be interpreted as an attempt to offer or render a medical opinion or otherwise involved in the practice of medicine.
• MAJOR FORCE
SALIMBENI SNC will make all the necessary efforts to keep faith with its obligations. However, SALIMBENI SNC cannot be held responsible for delays or non-delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters and any other event which makes the production, transport or delivery of products impractical.
These Conditions of Sale are governed by Italian law. For anything not specifically indicated in these Conditions, reference is made to Legislative Decree 185/99 “implementation of directive 97/7 on the protection of consumers in respect of distance contracts”. For any dispute concerning these Conditions or the sale of products, the Court of Florence will be competent.